Over the past few years, few top executives, be they in the
private sector or in the government, have impressed me as much as has former CIA Director Gen. Michael Hayden. In fact, I recently
“awarded” him my personal “medal of
honor” by including him in the select few Americans named in the welcome
paragraph on my website’s homepage as being among the most effective
communicators in the land.
You can bet that these clips will be excellent source
material for case study and exercises during (i) future renditions of my popular seminar
on “How to Disarm and Neutralize your Critics and
Detractors without being Offensive or Disrespectful” and (ii) my
executive coaching sessions. [For a sampling of participant comments when this
topic was presented to a standing-room-only audience of about 100 project
managers at a recent PMI conference, click here and scroll toward the
bottom of the Web page.]
As you can see in the two video clips below, Michael Hayden skillfully
uses several communication tactics to disarm or at least reduce the vehemence
of those who began denouncing the CIA soon after the release of the “torture
report” last week--on Tuesday, December 9. Specifically,
by providing a rich and compelling perspective (within just half a minute
in each video clip), Michael Hayden very adroitly reframes the issue and employs cognitive dissonance to put his critics
on the defensive.
© Copyright 2014 V. J. Singal
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