High-Impact Public Speaking: a 30-Second Clip Displaying Stunning Vocal Variety by the Great Christopher Plummer

[Rewritten September 13, 2017]
The video clip below is from “The Exception,” a recent movie set in 1940 and centered on the last German Kaiser (Wilhelm II, played by actor extraordinaire Christopher Plummer) who, at the time, was living in exile in Holland.  

Background: For much of the 30-second clip, you see the Plummer character in a rage--he is fulminating because, moments earlier, a young guest at the dinner table had (naively) spoken about the privations suffered by his family in the aftermath of Germany’s defeat in WWI. To the Kaiser, the lament is a personal affront and hence the tantrum. [The opening words in the clip: “And this is my thanks? Nobody cares! My navy betrayed me...my army fell apart...”] 

Discussion of Plummer’s exemplary display of vocal variety, which is a key ingredient of highly effective public speaking: Beginning at the nine-second mark, we hear the Kaiser blame (General) Ludendorff, (Naval Minister) Tirpitz, and one other former official for his nation’s defeat, followed by “They stabbed me in the back. They lost me the war.” Then comes one of the most exceptional demonstrations of vocal variety I’ve ever seen: To give strong emphasis to his concluding words “They lost me my country,” Plummer takes a long, pregnant pause before uttering them in a dramatically lower voice volume and pitch. Public speaking at its absolute finest! 

BTW, just last week, one of my clients (an executive VP at a large healthcare firm here in Houston) was inspired by this very clip to inject some extraordinary--and extremely effective--vocal variety during the conclusion of a pep talk to her employees.

© Copyright 2017  V. J. Singal

 

 

Video Clip of Top Exec Using Assertive Hand Gestures to Convince His Audience and Disabuse it of Wrong Notions

[Rewritten on February 26, 2017]

The clip below, which I recently “rediscovered” while combing through my archives, features then U.S. Transportation Secretary Ray LaHood giving an exemplary and instructive performance at a 2010 Congressional hearing. He appears at the 1 minute 5 second mark.

Whether you are a top corporate executive, a manager or supervisor, or, say, a low-profile environmentalist addressing a bunch of misguided climate change deniers, Ray LaHood’s hand gestures will be a valuable addition to your “nonverbal vocabulary” for accentuating your most important words and sentences during a meeting, Q&A, and the like.

Among the infinite variety of situations where LaHood-style emphatic gestures, especially palms vertical in a rigid slicing motion, can be eminently useful:

• when trying to convince, reassure, or inspire someone
• when trying to rid people of their disbelief or incredulity
• when reinforcing or underscoring a key statement
• when giving an oral guarantee

You can bet that in future executive coaching sessions, the LaHood clip will be one of my prized exhibits, especially when illustrating executive presence.

© Copyright 2017  V. J. Singal

 

 

“The World Cup of Fraud”—The Speaker’s Misplaced Eye Emphasis While Uttering the Now-Famous Words

By now, you’ve probably seen the image of a top IRS official (Richard Weber, chief of criminal investigations) describing the deep and pervasive corruption among FIFA’s top ranks as “The World Cup of Fraud.” The moment those catchy words were uttered, which was during a U.S. Department of Justice press conference yesterday, May 27, they became airborne.

Now, watch the video clip below and ask yourself the following: How much more emphatic and impactful Mr. Weber would have been if, instead of looking down at his notes, he had been looking directly at the audience as he uttered those crucial words! Such a face-to-face connection with the audience would have enabled him to use appropriate facial and hand gestures--as well as other nonverbals--to accentuate that particular remark. [Yes, I use notes all the time for much of my public speaking but I make sure to look directly at the audience when uttering key words and phrases.] 

Take a look at my post of March 26, 2011, which has a better illustration of when to look at your notes and when not to while uttering a sentence. 

© Copyright 2015  V. J. Singal

 

 

 

Want to Become a Dynamic and Riveting Public Speaker? Then Watch this 11-second Clip of Someone Whose Public Speaking Skills are Matchless and Unrivalled!

Ted Cruz first entered my consciousness in late 2012, when he was elected a U.S. senator and almost immediately began grabbing the limelight in Washington D.C.  Ever since, I have been stupefied by his public speaking skills. There’s no question that he is one of the best public speakers in the land thanks to a combination of extraordinary articulation and superlative nonverbals, especially the way he uses his voice, hands, and torso. 

Note that I lavish the above praise on Sen. Cruz despite the gulf between his thinking and mine. I can bet that were he and I to meet over coffee at, say, a Starbucks, we wouldn’t even be able to agree on whether it is cloudy or sunny outside. 

Special comment regarding Cruz’s inspiring use of clenched hands in the clip below: As you enjoy the short video clip below, excerpted from his presidential campaign-launching speech at Liberty University last month, note that Cruz’s fists are vertical. Well, as I illustrated in a blog post last year, clenched hands in a horizontal position can be an equally effective gesture when you want to project leadership, determination, vigor, etc.

Good material for my seminars and one-on-one coaching on public speaking. 

© Copyright 2015  V. J. Singal

 

Executive Communication Skills: Video Clips Showing a Top Exec Looking Feeble & Uninspiring Thanks to Abysmal Body Language; Sample Solution

Click on the two short video clips below (43 seconds and 7 seconds respectively) which are excerpts from NBC interviews with former 4-star Gen. Shinseki a few weeks before he resigned as head of the Veterans Administration. Facing a big-time crisis of confidence in his leadership, the general should have come across as highly determined and confident when replying to questions such as “Are you willing to accept full responsibility” and “Do you completely understand why there is…?” Instead, you see responses that are weak and uninspiring thanks to body language that borders on the pathetic.

In my opinion, the singular reason why Shinseki appears so lackluster and diffident in the clips is that during all of his leadership training in the Army, he never got to appreciate the extraordinary significance of nonverbal skills at key moments, especially when an executive’s image and projection of leadership are of paramount importance. Indeed, as an executive communication coach here in Houston, I am unfailing in stressing with my clients the vital role of body language.

Sample Solution: So, what could Shinseki have done differently? In the interest of brevity, let’s examine the shorter clip in which, after being asked “Do you completely understand why there is that level of outrage right now,” the general’s feeble and somewhat equivocal response is: “Oh, I think I do--I'm a veteran myself.” Out of the dozens of different combinations of word choice, vocal variety, facial expression, and other body language, here is just one specific example of how Shinseki could have responded much more inspiringly and projected gravitas:

1. choice of words: something like “I absolutely do—I too am a veteran” or “There is no question that I do—I too am a veteran”

2. body language:

(i) with reference to the words in Italics: uttering them slowly, giving weight to each syllable, followed by a split-second pregnant pause in the case of "no question";
(ii) saying the word “too” loudly;

(iii) a more serious or intense facial expression;

(iv) torso leaning forward;

(v) gesticulating with right index finger pointing down during the first half of the sentence;

(vi) pointing toward his chest and displaying a disarming smile while saying “I too am a veteran.”

© Copyright 2014  V. J. Singal

High-Impact Public Speaking: Approaching the Podium Not Ploddingly or Haltingly, but with Zeal and Determination

After Defense Secretary Chuck Hagle’s miserable performance during his Senate confirmation hearing, during which he often looked diffident and unsure, I was anxious to see what sort of impression he will create at his first news conference, especially during the opening moments. For instance, will he enter the room and walk toward the speaking platform with plodding and uncertain steps, or will he instead project zest and vigor?  Will his entrance into the room be halting and unsure, or will he manifest energy, enthusiasm, and conviction? 

Happily for this supporter of the new defense secretary, Hagle has not disappointed. Click on the 7-second video clip below, which is from his first news conference at the Pentagon, and note: (i) his brisk entrance through the door (presumably, he must have come down the corridor with face-paced steps), and (ii) how he exudes firmness and confidence as he walks up to the lectern and takes his place behind the mike with alacrity and a smile, as should any presenter.

© Copyright 2013  V. J. Singal

High Impact Presentations: Last Week’s Obama-Romney Debate was Proof that Speaking Forcefully is a Key Ingredient of Successful Public Speaking

By now, everyone who does not live in a cave knows that a preponderant majority of the nation regards Romney to have been the hands-down winner of the first presidential debate, the one that was held in Colorado last week. But what may not be so universally known is that because of the two antagonists’ different speaking styles that evening, Romney’s standing surged at the cost of Obama’s on every major issue that surfaced during the debate--even those issues on which Obama has had a shinier record! This according to a Gallup poll conducted 3 or 4 days after the debate.

While discussing those Gallup results earlier this week, PBS’s “Newshour” pointed out that specific areas in which Romney’s image moved substantially ahead of Obama’s included “candidate of new ideas,” “strong leader,” “willingness to work with others,” and “honest and truthful.”

The foregoing is perfect testimony to the power of forcefulness during a presentation or other public speaking activity. In other words, chances of your presentation being successful are sharply enhanced if you use some of the verbal and nonverbal techniques that help inject force into your words.

For instance, the antonym technique--a key verbal skill to project vitality and conviction, and which was employed liberally by Romney that night--is the defining trait of famed communicators such as former H-P CEO Carly Fiorina and Morgan Stanley's David Darst, as well as the others whom I have honored on the homepage of my website.

© Copyright 2012  V. J. Singal

 

 

High-Impact Public Speaking: Example of a Pregnant Pause in Action From a Historic Speech by LBJ

The 30+ second video clip below illustrates a highly experienced and admirable public speaker employing the pregnant pause masterfully to emphasize a key word or phrase.

The historic clip—yes, it's kind of faded—is from President Johnson’s first address to Congress after assuming the presidency. In exhorting the audience to get going on the late President Kennedy’s “stalled” agenda, Johnson uses a strategically placed pregnant pause to emphasize that by so doing, the nation will be ensuring that the assassinated president’s life and death were “not in vain.”

The clip was cut from Rita Braver’s stirring segment on the famous LBJ biographer Robert Caro (yes, it is Ms. Braver’s voice in the background), featured in the April 29, 2012, edition of CBS’s “Sunday Morning”--my favorite television program by far!

© Copyright 2012 V. J. Singal

Public Speaking Tips: How to Handover Control of the Lectern; the Pervasive Problem of Clumsy/ Inelegant/ Awkward Handovers

First, some examples of clumsy, awkward, or inelegant handovers: Take a look at the first three of the five video clips below. What do you see? In each case, after the two people have shaken hands, the person who has just finished speaking (Leon Panetta, Louisiana Governor Jindal, and Ford’s then-CEO William Clayton Ford respectively)steps in between the lectern and the next speaker, thus briefly blocking the audience's view of the latter, as he moves away to resume his seat. Bad idea! And here's why:

Look at clips 4 and 5 which display an “elegant” or proper handover. Note how the person handing over control of the lectern goes behind the next speaker (Texas Governor Perry and DuPont CEO Ellen Kullman respectively)--stepping backward, if necessary--(that is, after shaking hands or whatever) as he or she begins walking toward his/her seat, thus ensuring that the audience's view of the next speaker is not blocked even for a moment once that person has come up to the lectern.

Note that the problem of an untidy or clumsy handover only occurs when the seat or chair of the person handing over is on the same side of the room as is the chair of the next speaker. If the two are seated on opposite sides of the room, the situation of an awkward/ improper handover does not arise.

© Copyright 2012 V. J. Singal

Public Speaking Tips: Power of the Pregnant Pause

The unusually illustrious Mark Twain was also an enormously successful public speaker. So, it’s worth our while to ponder his views on the pregnant pause--a vital ingredient of powerful public speaking.

In his biography of Mark Twain, author Ron Powers writes that Twain came to use the pause “almost as a thing of weighted substance, as a length of solid lead to place between his well-constructed words.” He then cites the following quote from Twain: "The right word may be effective, but no word was ever as effective as a rightly timed pause.” (Emphasis within the quote by yours truly).

Hard to imagine a more instructive and weighty testimonial for the pregnant pause.


© Copyright 2011 V. J. Singal

Executive Communication: Rare Lesson in How to Chew Out Someone; How Just a Few Exemplary Nonverbals Can Make Even a Brief Utterance Highly Impactful

Before you watch the video clip below, please revisit the post and clip of a month ago—Sept. 30 -- which shows a top Republican politician’s strong, fresh, and well chosen words of criticism for someone of her own party being completely wasted because of the abysmal delivery.

Now click on the video clip below, which is from the April 4, 2010, edition of “Meet the Press” and shows a Democratic Congresswoman chewing out a top official of the Obama administration over the pathetic economy. The reason why this clip made it to the highly regarded "Meet the Press" broadcast is obvious—Congresswoman Marcy Kaptur’s utterance is so attention-getting, even earth-shaking, and, of course, indelible, thanks to her exemplary nonverbals, ranging from deliberate and forceful hand gestures to pregnant pauses and uncommon vocal variety.

An excellent example of how a brief utterance can become airborne because of powerful delivery. So, executives and managers please note: if somebody deserves to be chewed out during a meeting, do it forcefully, at full-throttle, instead of being wimpy and highly restrained, for that is how you send a message to everyone in the room.

© Copyright 2011 V. J. Singal

Public Speaking Tips: Strong, Evocative Words Are Often Wasted If Not Accompanied By Appropriate Nonverbals

When trying to influence an audience, the use of two or three fresh, strong, evocative, and out-of-the-ordinary words uttered back-to-back can be extremely effective (especially if the audience is familiar with the terms). Why? Because such an expression works like a one-two or a one-two-three punch. But much too often, public speakers fail to get the full mileage from their well chosen words because they are uttered blandly or very rapidly, unaccompanied by appropriate nonverbals. This is something I emphasize again and again while coaching executives, managers, and other professionals who have to make important presentations.

Take a look at the video clip below, featuring former Missouri Republican Party Chair Ann Wagner lambasting the then-party leader Michael Steele. Imagine how much more powerful, and searing, and impactful her remarks would have been had she uttered her carefully chosen words “steeped in mismanagement, distractions, and drama” (you can tell she is glancing at her notes as she utters them) with some pizzazz. For instance, a split-second pause after each of the three nouns (mismanagement, distractions, drama) would have allowed those words to sink in fully. And the injection of vocal variety as well as some facial and/or hand gestures would have endowed her words with much additional weight. Summing up, she could have easily accentuated that key sentence immeasurably.

An excellent example of a well crafted and potentially indelible expression coming to naught thanks to too rapid-fire an utterance. © Copyright 2011 V. J. Singal

High-Impact Public Speaking; Using a Pregnant Pause for Accentuating a Word or Sentence

Watch the video clip below. Notice how the speaker, Sen. Mitch McConnell, after stating what action he wants his party members to undertake, makes a long, deliberate pause (i.e., a pregnant pause) to give emphasis to the word that is about to follow--“first.” Placing a pregnant pause just before the last word in a sentence is not an everyday occurrence, which is why I felt this clip to be worthy of being featured in my blog. Usually, speakers use a pregnant pause just before or after making an important statement (to let the words sink in), or between the asking of a rhetorical question and delivering the answer. What makes this particular illustration of a pregnant pause all the more remarkable is that its positioning in the sentence helps compensate for the speaker’s monotone, non-table pounding voice and bland facial expression. It enables him to sharply underline what according to him is the #1 priority for his party. An extraordinary bit of public speaking.

Important note: Please do not mistake this post to be an endorsement of Sen. McConnell or his agenda.
© Copyright 2011 V. J. Singal

High Impact Presentations; Overcoming the Accent Handicap: Other Easy Strategies and Tactics for Foreign-borns

Yesterday’s post focused on one of the tactics I use in the case of words that are extremely relevant to my presentations but which are sometimes misunderstood or are unintelligible to some in the audience because of my enunciation (words such as “thrust”).

Of course, as discussed in previous blog posts, foreign-borns have several other strategies and tactics in their arsenal to minimize the loss of communication that can result because of an accent. Some of these preemptive actions:

1. Speaking slower, especially at the beginning of a conversation or presentation.
2. Clearly enunciating every syllable and consonant because that is unquestionably the most effective antidote to an accent.
3. Maintaining a list of “troublesome” words—words that pose difficulty for your audiences because of the way you pronounce them—and developing a corresponding list of alternate words. [For instance, a few years ago, when I found people were having difficulty with my enunciation of “burp,” I immediately switched to saying “belch” instead.]
4. As another alternative to dealing with your list of “troublesome” words, especially while delivering presentations, having that word appear in print on a PowerPoint slide just as you are about to utter it in front of that audience for the first time.
5. Each time you say a word that you believe may not be fully understood by everyone in the audience, immediately following-up with a synonym or synonymous phrase.

For a fuller discussion of the above five tips, I would urge you to visit my blog post of June 24, 2010.

© Copyright 2011 V. J. Singal

For the Foreign-borns: Spelling Out a Word as a Tactic to Offset Loss of Communication Because of Accent

If you speak with an accent, as I do, chances are that some of the words you typically use in a presentation are unintelligible to many in the audience. For instance, when talking about the power of the synonym technique, I love to use the word “thrust” because it is so very apt (it’ll be clear why after you’ve read the next paragraph). Unfortunately, some in the audience mistake my “thrust” to be “trust” and, not surprisingly, become confused. So, what is the one easy tactic I employ to offset that bit of loss in communication? I simply spell out the word immediately after uttering it. I elaborate below.

Earlier this year, while speaking before large audiences at dental conventions in Phoenix and Portland (Oregon), I said “thrust” at least once in each session, and the first time I used that word before each audience, I followed up that utterance by hurriedly spelling it out as well, thus ensuring 100% understanding by everyone in the room. To go into even more detail, here is an example of what I said: “…..synonyms work powerfully because the second word amplifies or reinforces the previous word’s thrust—as in t-h-r-u-s-t—and thus makes that piece of communication much more robust, indelible, and impactful….” [In the previous sentence, I have bolded thrust to imply that it was uttered with greater emphasis and amplitude than the subsequent “as in t-h-r-u-s-t.”]

© Copyright 2011 V. J. Singal

Weak Presentations: Poor Use of the Eyes When Emphasizing Something

One of the pointers under my “Uncommon Tips for Highly Effective Presentations,” (click here and then read the second bullet), which has been on my website for several years, urges presenters to beware of what I call “misplaced eye emphasis.”

The 19-second video clip below--excerpted from "NBC Nightly News" last week--is an example of what I mean. While making the headline grabbing announcement that Hispanics now account for more than half of the total growth in the U.S. population, Census Bureau spokesperson Nicholas Jones utters the following words in the second half of the featured sentence: “…and people of Hispanic origin now clearly represent the second largest group in the country.” Hence the following question for you: Which is the most significant part of his utterance?

Clearly, it's the words “the second largest group in the country.” Yet, the spokesman is looking at his notes when uttering those words; he was looking at the audience when saying the preceding words (“People of Hispanic origin”) which needed no emphasis since that entire presentation was about Hispanics! Note that if Jones had been looking at the audience while saying the key words, he could have used not only his eyes but other facial gestures for added emphasis.

Making a Speech or Other Presentation Indelible, If Not Immortal

In my post of Nov. 21 last year, I pointed out that FDR’s “infamy speech” is a perfect example of how a single, fresh, out-of-the-ordinary, word or phrase that is also strong and evocative can sometimes help make a speech or other presentation memorable, if not immortal. Last week, which marked the 50th anniversary of President Kennedy’s inauguration as president, there wasn’t a news program in the nation that did not broadcast an excerpt of the inaugural he delivered on that bitterly cold morning of January 20, 1961, especially the line “And so my fellow Americans, ask not…” (see video clip below) which captured the essence of the speaker’s central message. In fact, that particular line is so deeply entrenched in the American psyche that, 100 years from now, that speech is still likely to rank as among the most stirring speeches by any American. Two more examples of speeches by American leaders becoming immortal, thanks to a line within that speech having such acute resonance that the words reverberate even today, decades later: (i) Martin Luther King’s “I have a dream” speech, in which the words “I have a dream” were the leitmotif of that extraordinary presentation delivered from the steps of the Lincoln Memorial on August 28, 1963. (ii) The speech delivered by President Reagan on June 12, 1987, from West Berlin’s Brandenburg Gate, with the passionately delivered exhortation “Mr. Gorbachev, tear down this wall!”

Verbal Tics: Even a Couple of Utterances of “Basically”/ “Essentially” in Quick Succession Can Muddy a Communication and the Speaker’s Image

When talking about filler words and other verbal tics and how they can eviscerate an otherwise well crafted presentation (a subtopic in my recent presentations on “Simple Verbal and Nonverbal Skills for Creating a Highly Favorable First Impression” at PMI Global Congress North America 2010 and at the Minnesota Government IT Symposium), I always share with my audiences some real-life examples to buttress my points. I also name names--not to denigrate anyone but because doing so endows my ideas and admonitions with credibility and helps establish that filler words and other disfluencies can get the better of even highly trained speakers and broadcast professionals, if they lower their guard.

Take a listen and see for yourself how even a couple of uses of "basically"/"essentially" and the like, when uttered in quick succession, can render a communication inelegant. The link is to a segment from a recent edition (Dec. 22) of “Marketplace Morning Report” --one of my favorite radio programs. You will hear co-host Stacey Vanek Smith utter the following as she throws her first question to guest David Lazarus of the LA Times on the subject of Christmas shopping: “Retail sales have been pretty good this season so far. It’s strange, though, that we seem to be spending again, given that unemployment is basically worse and personal income is flat. Why, since the economy’s basically where it was last year, is consumer spending up so much this season?”

For my thoughts on (i) how verbal tics can seriously dilute the impact of a presentation or other important communication (my research indicates that as much as 40% to 60% of an audience can become distracted and lose their focus on the speaker’s message!), and (ii) how to eliminate such disfluencies from your “system,” see posts of June 28 and Sept. 29.

Continued Reverberation of Obama’s Use of “Shellacking”—An Illustration of the Power of the Spoken Word

It’s nearly three weeks since the Nov. 2 mid-term election. Yet, Obama’s word “shellacking,” which he used during a press conference the following day to describe the reverses he and the Democratic Party suffered, continues to resound. There is not a day when I don’t hear or see that word quoted in a news report, magazine article, or a current affairs discussion in the media. It proves something that I have been telling my audiences and clients for over two decades: A single word that is out-of-the-ordinary and vivid can help make a presentation indelible.

Perhaps the finest example of a fresh, strong, evocative word giving immortality to a speech or other communication is FDR’s “infamy” speech. Here is what I say about that iconic speech in the opening paragraph of my essay “Building a Wide and Vivid Vocabulary—Why Bother?” in my book "The Articulate Professional": On each anniversary of the bombing of Pearl Harbor, we Americans get to hear, in the voice of President Franklin D. Roosevelt, the opening words from a speech he delivered to Congress one day after the Japanese attack: “Yesterday, December 7, 1941--a date which will live in infamy--the United States was . . .” Clearly, it is the word “infamy” that endows that line with so much impact and firmness. What if FDR had stuck with his original draft, worded “…a date which will live in world history…” Would the opening line of that speech still be so resonant and a fixture of American history, replayed in news programs and documentaries year after year, more than six decades later? Hardly!

A relatively recent example of a prominent American’s imaginative words becoming airborne and thus entering the lexicon: then-Fed Chairman Alan Greenspan’s “irrational exuberance,” uttered during a speech in the 1990s, which were repeatedly quoted by talking heads, analysts, and others during the recent financial crisis.

Having made my case for why it pays to enrich one's command of the language, I hope you will be a frequent visitor to my free vocabulary enhancement feature Words of the Month which profiles words used conversationally by America’s most articulate.

High-Impact Public Speaking; Eliminating Uhs and Ums, Filler Words, and Other Verbal Tics From Your Oral Communications

In a post a few weeks ago, I discussed how the unrelenting use of uhs and ums, and filler words such as actually, basically, and you know can be extremely irritating to the listener and can eviscerate your presentation or interview. As promised, here are some thoughts on how to expunge these verbal tics and other annoying mannerisms from your system.

(a) Solving the problem on your own: First you must make a conscious effort to find out what sort of tics or disfluencies you utter frequently. I say this because many who suffer from such a flaw have no idea that their speech contains a preponderance of uhs and ums, or you knows, or basically/essentially/actually, and so on. The best way to find out is to quietly ask one or two people in the audience to give you some feedback each time you make a presentation. You could also request people in the office, especially those who can hear you speak on the phone or who often attend the same meetings that you do, or family members at home. Then, having sized up the problem, stick little post-it notes or other helpful reminders on your office desk or wall, or any other place that you often stare at while on the phone. Carry a sheet of paper with such self-admonitions into each meeting.

(b) Through outside help: Join a Toastmasters club. When I first became a Toastmaster, every sentence of mine contained a spate of uhs. Yet, within just a few months, I had almost banished them from my speech! Today, even during my long workshops (1- to 2-day affairs) the audience will scarcely find me uttering more than a total of one or two uhs.